This document outlines the key details of Two Chairs’ services, covering your care, privacy, and rights as a client. Please read it carefully to understand our practices and your agreement to them.
Whether you receive care in person or through video sessions, these policies and privacy rules apply. All relevant federal and state laws also remain in effect throughout your treatment.
The Therapeutic Process
Choosing therapy is a positive step. While the process can be emotional and challenging at times, your active participation is vital for success. Talking about difficult memories may bring up strong emotions like anger or anxiety. While there are no instant fixes and we cannot guarantee specific outcomes, we are here to support you in understanding your patterns and reaching your personal goals.
We strive to provide a safe space for all clients. If you feel your provider is not a good fit, please let us know. You can email support@twochairs.com with any concerns about your care.
Benefits of Therapy
Therapy provides a safe place to:
- Explore thoughts, feelings, and concerns.
- Develop effective coping strategies for challenging situations.
- Enhance self-awareness and self-exploration, leading to an improved quality of life.
Potential Risks of Therapy
- Therapy may involve experiencing uncomfortable or unpleasant feelings, and symptoms could potentially worsen before improving.
Teletherapy
Teletherapy offers a flexible way to receive care using secure video. This is an excellent option when meeting in person is not convenient or preferred.
Benefits of Teletherapy
- It makes it easier to start and stay consistent with your care.
- You can join sessions from any private spot you choose, though some restrictions may apply based on federal, state, or local laws.
Potential Risks of Teletherapy
- Interruptions: Bad internet or background noise might disrupt a session.
- Privacy: Information could be at risk if you are not in a private area.
- Emergencies: Your provider is not physically there if a crisis happens.
Confidentiality
Your sessions and records are private unless you give us written permission to share them. However, there are a few exceptions required by law, including but not limited to:
- Self-Harm: If there is a serious risk you may hurt yourself.
- Harm to Others: If there is a threat of violence toward another person.
- Abuse: We must report suspected abuse of children or elderly adults.
- Legal Orders: We may have to provide info if a court orders us to do so.
- Court-Ordered Therapy: Confidentiality may not apply in court-ordered therapy or when providing expert reports to an attorney.
To give you the best care, your provider may talk with other experts. Inside Two Chairs, our providers work together to improve your treatment plan. If your provider talks to anyone outside Two Chairs, we will not share your name or any information that identifies you unless you say it is okay.
Coordination of Care with Your Referral
We may work with the provider who referred you to Two Chairs. Privacy laws like HIPAA let us share relevant care details to help with your treatment. We will never share sensitive data like drug use or HIV test results without written permission from you.
Electronic Communication
As part of your care, we may send you different types of messages. These include tips for getting started, reminders for your appointments, and other updates about our services. We send these electronically in three ways: (1) emails to the address you gave us, (2) text messages to your mobile phone, and (3) notifications through the Two Chairs Client App.
If you would like us to contact you in a different way, please send a written request to support@twochairs.com. We will do our best to help with your request.
See more on our Electronic Terms of Service.
Health Information Exchanges
Two Chairs may share your health records through secure networks called Health Information Exchanges (HIEs). These records include treatment history, diagnoses, and related clinical data. This coordination helps Two Chairs and your other providers work together to give you the best possible care. We will never share your information through an HIE for advertising or marketing purposes.
By signing this form, you agree to participate in these health networks, which may include information about mental health or past substance use. If you do not wish to participate, please email compliance@twochairs.com. Once we process your request, we will stop sharing new information through the network; however, any information already shared may remain visible to authorized providers. Opting out will not limit your access to care or change the quality of care you get from Two Chairs.
Complaints
Two Chairs is dedicated to providing you with the highest quality care. If you have concerns about the care you received or any aspect of your experience with us, we encourage you to share them. Your feedback will be reviewed promptly and confidentially, and will not affect your care or treatment. Please email us at complaints@twochairs.com.
All Two Chairs providers hold individual licenses from their state boards. While licensing ensures legal qualifications, it does not guarantee specific results or endorse a particular style of practice. If you have a formal complaint against a provider, you may contact the appropriate state board directly.
Questions
If you have any questions, talk to your provider or email support@twochairs.com.
If you are experiencing a medical emergency or mental health crisis, please call 911, contact the National Crisis Hotline at 988, or go to your nearest emergency room. Additional crisis resources can be found here.